|What do you want to know?|
|We appreciate the opportunity to answer your questions about our business. We hope you enjoy shopping at PaylessOTC and find a convenient and money saving way to buy the things you need. Following are list of our most frequently asked questions:
Why are your prices so low?
We hope these answers are helpful and you may wish to visit our About Us page for more information on our company and business. Thank you for visiting PaylessOTC.com.
|What if I am a retailer that is interested in buying larger quantities and on a consistent basis?|
|Our primary business is in serving retail establishments like yourself with perfect quality products at well below WAC. We are service oriented and fiercely completive on our prices. Please email us at CustomerService@PaylessOTC.com regarding the products you are interested in and we will get back you as soon as possible.|
|Up to ½ pounds||$4.95|
|½ to 1 pound||$5.95|
|1 to 2 pounds||$6.95|
|2 to 3 pounds||$7.95|
|3 to 10 pounds||$9.95|
|10 pounds and over*||$9.95 + $1.00 per pound|
|*Packages over 10 lbs are not eligible for free shipping.
These options utilize a combination of USPS, Fedex and UPS:
Note: APO and FPO packages are tracked only to initial military distribution center, not to your physical location.
|I have not received my order or my order was not correct, what can I do?|
|First, we sincerely apologize for any inconvenience this may have caused and we would like to fix whatever problem has occurred as soon as possible. Please contact us immediately in one of two ways: You may email our customer service team by click on this link CustomerService@PaylessOTC.com or please feel free to call us at our warehouse location 1-800-467-8109 and ask to speak to Fico, he is the head of our customer service department.|
|Do you offer order tracking?|
|We offer order delivery tracking on all 1 or 2-day delivery orders. For all other orders we offer delivery confirmation to insure that you have received your order in a timely fashion. If you would like us to add tracking to your order or have special delivery considerations, please let us know in the comments section of the order form or email us at CustomerService@PaylessOTC.com. Please include your name and order number in all correspondence.|
|What is your returns policy?|
|Your satisfaction with your order is important to us. We offer a 30-day return policy including a 15% restocking fee to cover shipping and processing costs. We cannot accept any product which has been opened, has a broken seal or shows signs of tampering. If you try a product and are unsatisfied with the products performance in some way, please contact the manufacturer to arrange for compensation. Arranging a return with PaylessOTC is easy. Simply email or call us to request a return authorization, ship the product to our warehouse with the RMA clearly written on the outside of the package and we will credit your account or send you the product you have requested. Returns cannot be accepted without a return authorization number. You can email us here: CustomerService@PaylessOTC.com. Please include your name and order number in all correspondence.|