Terms and Conditions

Privacy Policy
Our business relies solely on providing you with personal care items at the lowest possible price with total respect for your privacy. We do not, and will not offer, sell, exchange, or share any information about you with anyone, unless as required by law. Your home address, e-mail address, telephone number, and credit card number are used strictly to fulfill your order. We will not solicit business for any other company from you, and we will not provide any information for anyone else to do so.

Our Free Ground Shipping Policy
There are never any handling charges with PaylessOTC.com and no shipping charges on orders over $99.95 within the United States or its territories.* Free shipping is available on our ground shipment method only, and does not apply to packages weighing over 10 lbs. Ground shipments are sent by USPS First Class or Priority Mail. We have found very little difference in delivery time between First Class and Priority Mail.

Generally, orders placed Monday through Friday will arrive in 4-5 business days (within the Continental USA). We ship packages under 13oz by USPS First Class Mail. Packages up to 3 pounds are shipped via USPS Priority Mail. Larger packages may be shipped via Federal Express. Allow a little more time for weekends and holidays.

* Packages weighing over 10 lbs are not eligible for free shipping.

Our Returns Policy
Your satisfaction with your order is important to us. We offer a 30-day return policy including a 20% restocking fee to cover shipping and processing costs. We cannot accept any product which has been opened, has a broken seal or shows signs of tampering. If you try a product and are unsatisfied with the products performance in some way, please contact the manufacturer to arrange for compensation. Arranging a return with PaylessOTC is easy. Simply email or call us to request a return authorization, ship the product to our warehouse with the RMA clearly written on the outside of the package and we will credit your account or send you the product you have requested. Returns cannot be accepted without a return authorization number.